Refund Policy

At EK Softwares, we strive to provide top-notch services and ensure client satisfaction. However, if you are not entirely satisfied with your purchase or the services provided, we have outlined our refund policy below to ensure transparency and fairness.

1. Scope of Refund Policy

This Refund Policy applies to:

• > Software Development Services
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• > Website Design & Development
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• > Mobile Application Development
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• > Digital Marketing Services
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Please note that custom service agreements may have additional or different refund terms specified in the contract.

2. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following conditions:

• > Incomplete Services: If EK Softwares fails to deliver the agreed-upon services within the specified timeline or scope, you may be entitled to a full or partial refund.
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• > Project Cancellation: If you cancel the project before work has commenced, you may be eligible for a full refund. If cancellation occurs after work has started, the refund will be based on the progress of the project.
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• > Defective Deliverables: In the rare event that the final product contains significant defects that cannot be resolved within a reasonable time, a partial refund may be offered.

3. Non-Refundable Items

Certain aspects of our services are non-refundable, including but not limited to:

• > Consultation Fees: Any fees paid for initial consultations or strategy sessions are non-refundable.
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• > Completed Projects: Once a project has been completed and delivered, refunds are not available.
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• > Third-Party Costs: Fees paid for third-party services (such as hosting, domain registration, plugins, or licenses) are non-refundable.

4. Refund Process

To request a refund, please follow the process outlined below.

> Submit a Request: Email us at refunds@eksoftwares.com  within 30 days of project commencement or service delivary.

> Provide Details: Include your project details, payment information, and the reason for requesting a refund.

> Review & Response: Our team will review your request and respond within 7 business days, outlining whether you are eligible for a refund and the amount to be refunded, If applicable.

5. Refund Method

Approved refunds will be processed through the original payment method used at the time of purchase. Depending on your payment provider, it may take 7-14 business days for the refund to reflect in your account.

6. Changes to This Policy

EK Softwares reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page with a revised "Last Updated" date.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

EK Softwares
Email: refunds@eksoftwares.com